Grievance Redressal

We want every complaint about our Services, whether about a transaction, the panel or our team, to be recorded, tracked and resolved fairly.

Partners, distributors and retailers should raise transaction complaints in the panel against the specific transaction. This keeps the internal reference, the BBPS reference and the status history attached to the complaint.

Complaints about bill payments are handled through the BBPS complaint process, which sets standard handling and escalation for each complaint type.

For anything else, or if you cannot use the panel, contact support with your name, business name, transaction references (if any) and a description of the issue.

• Email: hello@infycorepayment.com
• Phone: +91 96670 27009

If you are not satisfied with the response, or have not received one within a reasonable time, escalate to our Grievance Officer.

• Name: Ankit Shukla
• Email: grievance@infycorepayment.com
• Phone: +91 96670 27009
• Hours: Monday to Friday, 10:00 to 18:00 IST

Every complaint receives a reference. We acknowledge it, investigate using the transaction records, and reply with the outcome and the reasons. Timelines for transaction complaints follow BBPS rules and the partner agreement.

Bill-payment complaints that remain unresolved can be escalated through the BBPS complaint mechanism using your BBPS transaction reference.