Refund Policy

This policy covers payments made through Infycore (our BBPS platform and panel) that fail, are reversed or are disputed, and fees paid to us. It does not cover payments that were completed successfully to the correct biller.

• Successful: the bill was paid and a BBPS reference was issued. These are not refunded through us; disputes with the biller follow the BBPS complaint process.
• Failed: the bill was not paid. Any amount debited for the payment is refunded as shown below.
• Pending: the final result is not known yet. Please do not pay again. The status is confirmed through status enquiry and the payment then becomes successful or failed.

Reversals for failed payments are processed as per BBPS rules and the partner agreement. Refunds go back to the original payment method; the time for funds to reflect depends on the payment method and banks involved.

If a payment was made to the wrong biller or customer identifier, raise a complaint quickly with the transaction reference. Recovery depends on the biller and BBPS dispute process and cannot be guaranteed.

Our fees and plans are listed on the Pricing page. Fees charged on a payment that fails are refunded as shown in the timelines above. Partner commercials are also governed by the partner agreement.

Raise a complaint in the panel against the transaction, or contact us through our grievance redressal process with the transaction references.